Shipping & Order Information

The Maker Porch is a marketplace of independent makers and small businesses. Because products may be handmade, personalized, made to order, or shipped by different sellers, processing and delivery times can vary by item.

U.S. Shipping Rates

• Standard shipping: $8
• Free Standard shipping: orders of $70 or more
• Express shipping: $15

Shipping options shown at checkout are based on the products in your cart and delivery address.

International Shipping

International shipping is available to supported destinations using live USPS and DHL Express rates where available. Final international shipping charges are calculated at checkout based on destination and order details.

Processing Times

Each product listing should state the seller’s estimated processing time. Processing time is the time needed to prepare an order before it ships and is separate from carrier transit time.

• Ready-to-ship items may leave sooner.
• Handmade and made-to-order items may require additional production time.
• Personalized items may not enter production until the seller receives all required personalization details.

Personalized & Custom Orders

If a product requires a name, photo, monogram, wording, color choice, or other customization, follow the personalization instructions on the product page. Missing personalization details may delay production.

For Pumpkinvine Creek custom items that instruct you to email personalization details, include your order number so the request can be matched to your purchase.

Orders From More Than One Maker

If your order contains products from multiple sellers, items may be prepared and shipped separately. You may receive more than one package and more than one tracking number.

Tracking

When tracking is available, it will be added to your order after shipment. You can review order status through your customer account and any shipping notifications sent for your order.

Delivery Estimates

Delivery dates are estimates unless expressly stated otherwise. Carrier delays, weather, holidays, address issues, and other events outside a seller’s control can affect delivery.

Address Accuracy

Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible. Address changes may not be possible after an order has entered fulfillment or shipped.

Damaged, Incorrect, or Missing Items

If an item arrives damaged, defective, incorrect, or materially different from its listing, follow our Returns & Refunds Policy and contact us promptly.

Questions About an Order?

Use our Contact page and include your order number so we can help route the question to the appropriate seller.