Frequently Asked Questions

What is The Maker Porch?

The Maker Porch is an online marketplace featuring products from independent makers, artisans, creators, collectors, and small businesses.

Who actually makes and ships my order?

Products are offered by individual sellers unless a listing states otherwise. The seller is responsible for preparing and fulfilling the order, while The Maker Porch provides the marketplace and may assist with customer-service issues or disputes.

Can one order contain products from different makers?

Yes. If you buy from more than one maker, your items may ship separately and may have different processing times or tracking numbers.

How long will my order take?

Check the individual product listing for processing information. Handmade, personalized, and made-to-order products may require additional production time before shipping. See our Shipping & Order Information page for more details.

How do I submit personalization details?

Follow the instructions on the individual product page. Some products may ask for a name, initials, date, design preference, or photo after purchase. Include your order number whenever you contact a maker or The Maker Porch about customization.

Can I cancel a custom order?

Custom or personalized orders generally cannot be canceled once production has begun. Orders that have not entered production may be eligible for cancellation. See our Returns & Refunds Policy.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and photos when applicable. Damaged, defective, incorrect, or materially misrepresented products remain eligible for resolution under our marketplace policy.

Are custom items returnable?

Custom, personalized, and made-to-order items are generally not returnable unless they arrive damaged, defective, incorrect, or materially different from the listing. Full details are in our Returns & Refunds Policy.

How do I track an order?

When tracking is available, it will appear with your order after shipment. You can also review your order through your customer account.

Why do some products have different processing or return terms?

The Maker Porch hosts independent sellers and a wide variety of product types. Sellers may have different production times, but all sellers must comply with The Maker Porch marketplace policies.

How can I contact a maker?

Start with our Contact page and include your order number if your question concerns an existing purchase. We can help route order-specific questions appropriately.

How do I become a seller?

Visit Sell With Us to review the current seller program and submit an application.